At Converge Mobiles, we are committed to ensuring that your orders are delivered safely and promptly. This Shipping Policy outlines the terms and conditions for the shipment of mobile devices and accessories purchased from our Website, https://convergemobiles.com/.
- Shipping Partners
1.1 Shipping Provider: We use Shiprocket to deliver products across India. Shiprocket partners with various reliable courier services to ensure timely delivery to your location.
- Shipping Destinations
2.1 Serviceable Areas: We ship products to most locations across India. If your location is not serviceable, you will be notified at the time of placing the order.
- Shipping Charges
3.1 Shipping Fees: Shipping charges vary based on the destination, weight, and size of the package. Any applicable shipping fees will be displayed at checkout before you confirm your order.
3.2 Free Shipping: We may offer free shipping on select products or for orders above a certain value. Details of such offers will be mentioned on the product page or during checkout.
- Shipping Time
4.1 Order Processing: Orders are typically processed within 1-2 business days after payment confirmation.
4.2 Delivery Time: Estimated delivery times vary based on your location. Typically, deliveries within major cities take 3-5 business days, while in remote areas may take 5-7 business days. Please note that these are estimates, and actual delivery times may vary.
- Order Tracking
5.1 Tracking Information: Once your order is shipped, you will receive a tracking number via email or SMS, which you can use to track your shipment on the Shiprocket website or app.
- Delivery Issues
6.1 Delayed Delivery: While we strive to ensure timely delivery, there may be delays due to unforeseen circumstances such as weather, logistical issues, or holidays. If your order is delayed, please contact us, and we will assist you in tracking the shipment.
6.2 Lost or Damaged Shipments: If your package is lost or arrives damaged, please contact us immediately. We will work with Shiprocket and the courier service to resolve the issue.
- Contact Us
If you have any questions or concerns about your shipment, please contact us at:
Converge Mobiles
Email: convergemobilestore@gmail.com
Phone: 7003310613 (Personal), 8442881555 (Store)
Address: 8/2/1a/1, Hatibagan Road, Kolkata 700014, On Park Circus CIT Road, Bus Stop: Linton Street, Beside IndusInd Bank.