At Converge Mobiles, we are committed to providing high-quality products and services. This Return and Refund Policy outlines the conditions under which returns and refunds are accepted for mobile devices and accessories purchased from our Website, https://convergemobiles.com/.
- Return Eligibility
1.1 No Returns for Used Products: We do not accept returns or offer refunds for products that have been opened and used for more than a day after delivery.
1.2 Immediate Returns: Returns and refunds are only accepted if the product is opened, checked, and returned immediately upon delivery or within 1 day. The product must be in its original condition, unused, and with all packaging and accessories included.
1.3 Damaged or Defective Items: If the product is found to be damaged or defective upon delivery, please refuse the delivery and contact us immediately. We will arrange for a replacement or issue a full refund, including any shipping charges.
- Return Process
2.1 Initiate a Return: To start a return, please notify our delivery partner at the time of delivery or contact our customer support at convergemobilestore@gmail.com or call us at 7003310613 (Personal) / 8442881555 (Store) immediately after receiving the product.
2.2 Return Shipping: In the case of a return, our team will handle the collection of the product. Please ensure the item is securely packaged to avoid any damage during transit.
2.3 Inspection: Once the product is returned, our team will inspect it to ensure it meets the return eligibility criteria. If the product does not qualify for a return, we will notify you and return the product to you.
- Refunds
3.1 Refund Method: Refunds will be issued to the original payment method used for the purchase. If you paid using a credit or debit card, the refund will be processed back to the same card.
3.2 Refund Timeline: Please allow 7-10 business days for the refund to be processed and reflected in your account after the return has been completed and inspected.
- Contact Us
If you have any questions or need assistance with your return or refund, please contact us at:
Converge Mobiles
Email: convergemobilestore@gmail.com
Phone: 7003310613 (Personal), 8442881555 (Store)
Address: 8/2/1a/1, Hatibagan Road, Kolkata 700014, On Park Circus CIT Road, Bus Stop: Linton Street, Beside IndusInd Bank.